Parent & Student Relations Counsellor

REPORTING TO

Founders / Management; works closely with the Head of Academics and teachers

ROLE PURPOSE

Work with purpose.

Support parent concerns, student adjustment and family experience through careful listening, clear communication and reliable follow-up.

KEY RESPONSIBILITY AREAS

What the role will shape

• Concern resolution: record concerns, agree next actions, track responsibility and communicate closure.
• Response standards: acknowledge enquiries promptly and keep families updated within agreed timelines.
• Parent feedback: collect structured feedback and report recurring themes and improvement actions.
• Student support: help children with school adjustment, friendships, attendance and everyday school concerns.
• Parent partnership: coordinate meetings and help families understand school processes and student needs.
• Escalation: bring serious or unresolved concerns directly to management.
• Confidential records: maintain factual records with appropriate access controls.
• Management insights: share regular patterns in concern types, resolution times and family feedback.

YOUR CONTRIBUTION

What you will help build

• A warm, dependable connection between families and the school.
• Clear follow-through that helps concerns reach the right person and next step.
• Thoughtful feedback that helps the school improve its family experience.

WHAT WE’RE LOOKING FOR

Experience & qualifications

• Minimum 2 years of relevant experience.
• Strong communication and writing skills.